TerraBound Solutions, Inc. reserves the right to change these terms at any time.

Terms and Conditions: Our customers complete satisfaction matters to us! Our products are
made to order to the customer’s specifications (custom made) and therefore cannot be returned
once the order is placed and approved. Upon accepting delivery, you agree that the package(s)
have arrived without visible shipping damage. If shipping damage is noted, sign for the delivery as
damaged and contact TerraBound Solutions, Inc. immediately. Failure to sign for the package(s)
as damaged, refusal of the package, or neglecting to report any damage within 3 business days
will be treated as a warranty claim and subject to our warranty terms and conditions. The option
to issue a return label or call tag is at the discretion of TerraBound Solutions, Inc. for any warranty
or claim situation. Any product outside of 72 hours will not be eligible for a return label or call tag.

TerraBound Solutions, Inc. will process the claim information and replace the affected product. For
orders shipped using a customer’s shipper number or a third-party shipper number, the customer
is responsible for replacing the affected product at cost and handling the claim with the shipping/
freight company. Any claim correspondence will be between the customer and the shipping/
freight company. TerraBound Solutions, Inc. reserves the right to request documentation such as
photos and packing slips to resolve the issue promptly. Standard questions may also be asked
to provide accurate and timely customer service. Failure to provide the necessary information
requested by a TerraBound Solutions, Inc. representative may delay the claim process.

An RMA/Case number may be issued depending on the warranty/claim. This number must be
used in all correspondence related to the issue and adhered to any packaging sent to TerraBound
Solutions, Inc. for assessment. Failure to adhere to RMA/Case information on a package will delay
the claim/warranty process.

Should you need to return a product due to order cancellation or any reason other than a warranty
matter, TerraBound Solutions, Inc. reserves the right to carry out a full inspection of the product
before accepting the return. All returns of this nature must be reported to a TerraBound Solutions,
Inc. representative within 72 hours after receipt of the product and are subject to a 25% restocking
fee plus return shipping arranged and paid by the customer. TerraBound Solutions, Inc. will not
accept the return of a used or custom-made product. The product should be returned in the
manner in which it was received. Order cancellations must be confirmed and approved by a
TerraBound Solutions, Inc. representative.

[Updated as of 7/2/2024]
Cancellations: Cancellation of a production order for which TerraBound Solutions, Inc. has
produced or ordered raw materials may result in full charges for materials and labor or a minimum
cancellation fee of up to 50% of the purchase price. TerraBound Solutions, Inc. reserves the right
to change prices or product designs and to discontinue a product at any time without notice. If
a discontinued product is found to be defective, an exchange for an equivalent product will be
offered, or an upgrade to a premium product will be available at the discretion of TerraBound
Solutions, Inc., with the customer responsible for the difference in cost.

Limited Warranty: TerraBound Solutions, Inc. guarantees their product under a series of
warranties for manufacturing defects. Under the warranty policies, products believed to be a
manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer
is responsible for shipping the product to our specified production facility for inspection. At
the discretion of TerraBound Solutions, Inc., if the issue is deemed a manufacturing defect, the
product will be repaired and/ or replaced and returned to the customer at no cost standard ground
shipping during the first year of the warranty period. Free replacement products cannot be sent
until an assessment of the supposed defective product is made. At the discretion of TerraBound
Solutions, Inc. if the received product is deemed not to be a manufacturing defect, the customer
will be notified, and the product may be repaired and/or replaced at the customer’s cost. Shipping
charges will be the customer’s responsibility for any items needing expedited shipping.

Issues that are not covered under the warranties include but are not limited to:

  • Standard wear and tear usage
  • Mistreatment of product- Unauthorized alteration
  • Natural disasters
  • Failure to follow product instruction sheets and labeling
  • Incorrect use
  • Theft- Loss
  • Vandalism- Destruction
  • Damages occurred while in transit Custom displays and custom printed graphics are considered
    final and cannot be returned.

Warranty Policies: Each product holds its own unique warranty period.

Pricing: All prices are subject to change without notice.

Lead Times: Extenuating circumstances may require lead times to be adjusted.

Payment: We accept Visa, Mastercard, American Express, Discover, ACH, Wire or Check. Please
note, orders will not be placed into production until payment is made. All orders over $5,000 that
are paid by credit card will incur an additional 3% fee.

Shipping: TerraBound Solutions, Inc. offers pre-paid shipping options designed to save you
from paying TerraBound Solutions, Inc. offers pre-paid shipping options to help you avoid higher
shipping rates. In some cases, customers may choose to use their own shipping accounts (please
note that not all production locations have UPS or FedEx pickups available – check with your
representative). Our main office near Houston, TX is a sales office only, and no products will ship
from this location.

Limitation of Liability: TerraBound Solutions, Inc. shall not be liable for any special or consequential
damages that result from the use of, or the inability to use, the content/materials on the
TerraBoundSolutions.com website or the performance thereof, even if www.terraboundsolutions.
com has been advised of the possibility of such damages. Applicable law may not allow the
limitation of exclusion of liability or incidental or consequential damages, so the above limitation
or exclusion may not apply to you. When placing an order, the customer agrees to the terms of
limited liability, warranty, return and refund policies.

Trademarks: All trademarks, service marks and trade names of TerraBound Solutions, Inc.® used
on the website are trademarks and registered trademarks of TerraBound Solutions, Inc.

Indemnification: You agree to indemnify, defend, and hold harmless TerraBound Solutions, Inc., its
officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”)
from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees,
resulting from any violation of these terms and conditions or any activity related to your account
(including negligent or wrongful conduct) by you or any other person accessing the site using
your Internet account.

TerraBound Solutions, Inc. guarantees the quality and functionality of its products when used
as instructed on each product’s instruction sheet. Non-compliance with the Warranty Terms and
Conditions may result in additional charges and fees, at the discretion of TerraBound Solutions, Inc.
In warranty disputes, TerraBound Solutions, Inc. reserves the right to make the final judgment on
the nature and cause of damage and to determine the appropriate warranty response or solution.